yourcomfyhome.com DOES NOT ship to any address that is different from the billing address. All shipments will be shipped to the billing address for security purposes.

Lost & Stolen Packages

yourcomfyhome.com is not responsible for stolen or lost packages when the tracking system of a chosen shipping courier shows that the package was delivered. Please choose a shipping service with signature confirmation if you believe that it is unsafe to leave the package unattended.

International Shipping

Shipping is now one standard rate. $4.00 per order placed and $15.00 per item. So the more items you place on a single order, the more money you save. Please allow 7-21 days for all international packages. yourcomfyhome.com wants you to be completely satisfied with your purchase. We stand behind our products 100% and offer you the option of returning or exchanging items only if the item is not as described.

You have 15 days from the day that you receive the package to return the merchandise for a full refund or exchange if the item does not meet the description specifications. For exchanges, we will charge/credit the price difference accordingly.

Here are the details of our policy:

* We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs. * For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US. International exchanges will incur standard international shipping fees. * All items must be in brand new condition with all tags attached and unmarked, with the original box and packaging. * ITEMS THAT HAVE BEEN USED, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. ITEMS WITH THE TAGS ALTERED OR REMOVED WILL NOT BE REFUNDED OR EXCHANGED. * MERCHANDISE MARKED AS CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL ON CLEARANCE ITEMS. (Clearance items are items found in the CLEARANCE section of our website.) If you return a Clearance item, yourcomfyhome.com has a right to refuse the returned package at customer's cost. * If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.

Easy Return / Exchange Procedures:

* You must arrange your return or exchange within the 30-day period specified above. * Simply complete the return/exchange portion of your invoice and include it with your package. Make sure to enclose the invoice and the return item(s) in a securely sealed box. * It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.

Please email us for a return address.

Return Processing Time: Please allow 7 - 14 days for the exchange or return to be processed. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information.